What currency are the prices in that I see on the site?
All prices are in USD.


I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to ship out, average shipping times are 5-7 business days domestically and 7-15 days for international shipping. 


I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 7 days from the date of arrival to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.


I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm your information. Once you double check if the address given is wrong kindly notify us via email at inquire@pixbylondon. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times varies as we do ship worldwide The average shipping time is 7-10 business days domestically and 10-15 days internationally.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to inquire@pixbylondon and we will be happy to assist. Since we do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.